Frequently Asked Questions
Everything you need to know about our products, shipping, and policies.
We focus on women's intimate wellness—products designed to support vaginal health, hormonal balance, and overall feminine wellness. Our formulas use clinically studied strains and doses, not fairy dust.
Three things: clinical doses (what research says actually works), USA manufacturing (cGMP certified facilities, never imported), and no BS (no proprietary blends hiding weak formulas).
We don't do cute gummies with useless doses. We make products that work.
Most of our products are vegan and gluten-free. Check the product page for specific details—we list everything clearly, no hidden ingredients.
The Balance System is our dual-action approach to vaginal health. It combines a fast-dissolving probiotic strip (10 billion CFU) that works locally in the vaginal tract, plus an internal balance capsule (20 billion CFU) that supports from within through the gut-vaginal axis.
Two delivery methods. One complete system. Clinically studied strains.
We use clinically studied strains including:
- Bacillus Coagulans — spore-forming probiotic with 99% survival rate
- L. Rhamnosus GR-1 & L. Reuteri RC-14 — the most studied strains for vaginal health
- 13-strain probiotic complex — supports gut-vaginal axis balance
No generic strains. No underdosed formulas.
Step 1: Dissolve one probiotic strip on your tongue. Berry flavor, no water needed.
Step 2: Take one capsule with or without food.
Pro tip: Take both at the same time daily. Morning with breakfast works best for most women.
Week 1-2: Initial relief as beneficial bacteria begin colonizing.
Week 3-4: Building balance—pH stabilizes, flora strengthens.
Week 6+: Sustained wellness with consistent daily use.
Everyone's different, but most women notice changes within the first few weeks. For lasting results, give it the full 8 weeks.
We don't recommend it. Our products are already dosed at clinically effective levels. More isn't always better—consistency is what matters.
Don't double up. Just continue with your normal dose the next day. Consistency over time matters more than perfection.
Yes. In fact, taking probiotics during and after antibiotics can help maintain healthy flora. Just space them 2-3 hours apart for best results.
Orders are processed within 1-2 business days. You'll receive tracking once your order ships.
- Standard Shipping: 2-5 business days
- Express Shipping: 1-2 business days
- International: 7-14 business days (customs may add time)
Yes. All subscription orders ship free. One-time orders $75+ also ship free.
45-day money-back guarantee from the date your order is delivered.
One-time purchases: Full refund, no questions, no hassle. Just email us with your order number.
Subscriptions: Your first order is eligible for a full refund. Orders beyond the first can only be refunded if defective.
We stand behind what we sell. If it doesn't work for you, we'll make it right.
Yes, we ship to most countries. International orders typically arrive within 7-14 business days. Customs and import duties may apply depending on your location.
We've got you. Email support@ownherglow.com with your order number and a photo of the damage. We'll send a replacement right away.
Subscribe and save on every order. Your products ship automatically on your schedule—no need to remember to reorder. Plus, all subscriptions ship free.
Cancel anytime before your next billing cycle. No penalties, no guilt trips.
Yes, anytime. You can cancel by:
- Logging into your account
- Using the "Manage Subscription" link in your order emails
- Emailing support@ownherglow.com
Just make sure to cancel at least 72 hours before your next renewal to avoid processing.
Your first subscription order is eligible for a full refund within 45 days. Orders beyond the first can only be refunded if defective or returned unopened.
Yes. Log into your account and adjust your delivery schedule anytime. Need it more often? Less often? You're in control.
Yes. Every batch is third-party lab tested for purity, potency, and safety. We test for heavy metals, contaminants, and verify ingredient accuracy. No exceptions.
All Own Her Glow products are made in the USA in FDA-registered, cGMP certified facilities. Never imported, never outsourced overseas.
Our products are generally well-tolerated. Some women may experience mild digestive adjustment during the first few days as your body adapts to the new probiotics. This typically resolves quickly.
If you have specific health concerns, we recommend consulting your healthcare provider.
While our ingredients are generally considered safe, we always recommend consulting your healthcare provider before starting any new supplement during pregnancy or while breastfeeding.
No. Our probiotics are shelf-stable and don't require refrigeration. Store in a cool, dry place away from direct sunlight.
Yes. The strains we use have been studied for up to 12 months of continuous use with no adverse effects. Probiotics work best with consistent, long-term use.